Refund policy


Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it
  • Unused, unworn, with tags, and in its original packaging
  • You must provide the receipt or proof of purchase

To start a return, please contact us at:

📧 woodandwhiskau@gmail.com

If your return is approved, we will provide return instructions and the return address.

Items sent back without first requesting a return will not be accepted.


Return Shipping

  • Customers are responsible for all return shipping costs
  • Original shipping charges are non-refundable
  • We strongly recommend using a trackable shipping service
  • We are not responsible for lost, damaged, or delayed return parcels

Return shipping labels are not provided unless the item is confirmed to be defective, damaged, or incorrect.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item arrives damaged
  • You receive the wrong item

To help us process claims efficiently, we strongly recommend recording a clear unboxing video when opening your package.

If your item arrives damaged, defective, or incorrect:

  • Please contact us within 48 hours of delivery
  • Provide clear photos of the issue
  • An unboxing video is highly recommended as supporting evidence

Unboxing videos help us verify claims faster and speed up replacements or refunds. Claims without supporting evidence may take longer to process.

Where approved, we will provide an appropriate resolution, including a replacement or refund.

 

International Returns & Customs

As our products are shipped from international partners, return addresses may vary depending on the product ordered.

  • International return shipping costs are the responsibility of the customer
  • Any customs duties, taxes, or import fees incurred on returned items may be deducted from the refund
  • We are not responsible for customs delays or clearance processing


Non-Returnable Items

The following items cannot be returned:

  • Used, worn, altered, or damaged items caused by customer handling
  • Sale or clearance items
  • Gift cards
  • Custom or personalised products
  • Perishable goods
  • Personal care items
  • Hazardous materials, flammable liquids, or gases
  • Items returned without prior approval

If you have questions regarding a specific item, please contact us before purchasing.

 

Exchanges

The fastest way to exchange an item is to:

  1. Request and complete a return for the original item
  2. Place a new order separately once the return is approved


European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unused, unworn, with tags, and in original packaging
  • Proof of purchase is required


Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method within 10 business days
  • Your bank or credit card provider may require additional processing time

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 woodandwhiskau@gmail.com